Multi-level technical phone support, priority queuing, and advanced product replacement are available in this comprehensive support program. These services are designed to support maximum uptime and ease troubleshooting of vital network hardware and software issues. This broad selection of support options is ideal—from the access edge to the most mission-critical core components, and supports applications ranging from standard enterprise connectivity to IP voice, video, security and data delivery.
|PLAN BENEFITS||Net.Cover Basic||Net.Cover Standard||Net.Cover Advanced||Software Application Support|
|Support Hours||12 x 5||12 x 5||24 x 7 x 365||24 x 7 x 365|
|Advanced Hardware Replacement||Two Business Days||Next Business Day||n/a|
|Priority Queuing||Priority Three||Priority Two||Priority Two|
|Learn More||Download Net.Cover Information|