Multi-level technical phone support, priority queuing, and advanced product replacement are available in this comprehensive support program. These services are designed to support maximum uptime and ease troubleshooting of vital network hardware and software issues. This broad selection of support options is ideal—from the access edge to the most mission-critical core components, and supports applications ranging from standard enterprise connectivity to IP voice, video, security and data delivery.

PLAN BENEFITS Net.Cover Basic Net.Cover Standard Net.Cover Advanced Software Application Support
Support Hours 12 x 5 12 x 5 24 x 7 x 365 24 x 7 x 365
Technical Support
Configuration Assessment  
Software Updates  
Advanced Hardware Replacement   Two Business Days Next Business Day n/a
Priority Queuing   Priority Three Priority Two Priority Two
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