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Net.Assist

24 hours a day. 7 days a week. 365 days a year.

With Net.Assist℠ your IT staff has fast, reliable access to Allied Telesis Global Support Center engineers. Our experts work with your IT team to provide advice on network implementations, features, usage, problem diagnosis, resolution and system defect identification.

Our Operations Center is manned around the clock. Look to our team to help with things like:

  • Automated response and fault ticketing
  • Web-based ticket update services
  • Skills- and fault-based routing and escalation

Net.Assist helps optimize the availability and performance of your network, while cutting operational costs. The goal: increase productivity and efficiency to help maintain high levels of network readiness, while reducing maintenance costs. The end result? Enhanced revenue growth with improved network performance, reliability and availability.

To learn more about Net.Assist or other Managed Services provided by Allied Telesis, contact us.