Multi-level technical phone support, priority queuing, and advanced product replacement are available in this comprehensive support program. These services are designed to support maximum uptime and ease troubleshooting of vital network hardware and software issues. This broad selection of support options is ideal—from the access edge to the most mission-critical core components, and supports applications ranging from standard enterprise connectivity to IP voice, video, security and data delivery.
|PLAN BENEFITS||Net.Cover Basic||Net.Cover Standard||Net.Cover Advanced||Software Application Support|
|Support Hours||12 x 5||12 x 5||24 x 7 x 365||24 x 7 x 365|
|Advanced Hardware Replacement||Two Business Days||Next Business Day||n/a|
|Priority Queuing||Priority Three||Priority Two||Priority Two|
|Learn More||Net.Cover Overview||Net.Cover Terms and Conditions|
The Allied Telesis interactive support and information network is available 24 hours a day, seven days a week providing convenient, immediate access to a wealth of information and an online service portal to submit and track technical support incidents.
- 24 x 7 x 365 self-service tools
- Online incident management
- Knowledge Base content
Customers receive toll-free phone access to the Allied Telesis TAC team. Staffed by engineers with expertise, in both Allied Telesis products and a wide range of networking technologies, our TAC is designed to deliver fast, thorough assistance.
- 8 x 5 phone, email, Web
- Configuration assessment
- Root cause troubleshooting
- Priority access
- Escalation management
Allied Telesis Software Support provides online access to software upgrades, updates and bug fixes for all products covered. These updates deliver timely features and enhancements in response to the constant changes that our customers experience in their networking environments.
- 24 x 7 software access
- Software updates and upgrades
- Release notes and documentation
Provides basic hardware troubleshooting and fault diagnosis, Allied Telesis hardware support will cover the cost of repairs in the event of a hardware failure, preventing any unforeseen expenses. The Advanced Hardware Replacement option ensures a minimum of network downtime for mission critical applications.
- Hardware repair and return
- Same-day shipment advanced hardware replacement
- Basic hardware failure diagnosis