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Meet your maximum uptime team
Allied Telesis Net.Cover is an ideal support program which maintains critical uptime for vital network systems.
Multi-level technical phone support, priority queuing, and advanced product replacement are available in this comprehensive program. These services are designed to support maximum uptime and ease troubleshooting of vital network hardware and software issues. This broad selection of support options — from the access edge to the most mission-critical core components supports applications ranging from standard enterprise connectivity, to IP voice, video, security and data delivery.
The Allied Telesis interactive support and information network is available 24 hours a day, 7 days a week, providing a convenient online service portal to submit and track technical support incidents.
Online problem resolution and information tools, designed and brought to you by Allied Telesis technical experts.
Toll-free phone access to the Allied Telesis TAC team. Staffed by engineers with expertise in both Allied Telesis products and a wide range of networking technologies, our TAC is designed to deliver fast, thorough assistance.
An Allied Telesis engineer will assess your basic hardware and software configuration files. If additional services are required, the Allied Telesis Professional Services organization is available to provide complete engineering services, including design consultation, implementation, documentation, and remote as well as on-site network analysis and troubleshooting, which are billed separately. For details and pricing on Allied Telesis Professional Service offerings, please contact your sales representative.
Allied Telesis Software Support provides 24/7 online access to software upgrades, updates and bug fixes for all products covered. These updates deliver timely features and enhancements in response to the constant changes that our customers experience in their networking environments.
Provides basic hardware troubleshooting and fault diagnosis. Allied Telesis hardware support will cover the cost of repairs in the event of a hardware failure, preventing any unforeseen expenses. The Advanced Hardware Replacement option ensures a minimum of network downtime for mission - critical applications.
Next Business Day Advanced Product Replacement
In the unlikely event of a hardware failure, Allid Telesis guarantees the Next Business Day Shipment of a replacement unit from the closest Allied Telesis RMA Center. Please contact your Allied Telesis Sales office for further details.
Direct Account Support
Allied Telesis support plans include periodical quality reporting and business analysis, as well as proactive case management and network health checks.
Net.Cover Elite customers also have a dedicated Allied Telesis Expert for technical and business advice.