Support Services
Expert technical support and proactive professional services ensure your business continuity and peace of mind
Contact Sales to discuss your service needs!
Reliable connectivity is essential for your business and for your customers.
Unplanned outages have a direct impact on revenue and productivity, but they also jeopardize your hard-won reputation and frustrate your customers.
Outages last longer than customers want
Resolution time
Average cost of IT downtime per hour
$ per hour
Businesses that are unprepared for IT outages
SMB average
We support your IT team to help them deliver the best experience for your staff and customers.
Net.Cover is a support plan that extends from the access edge to the mission-critical core components of your network.
With technical assistance available on-tap and rapid response time, issues don’t need to stop your business operations.
Next Business Day hardware replacement
Access to software security updates and feature upgrades
On-call knowledge and remote sessions to resolve problems fast
Configuration assistance to proactively avoid issues
On-demand web-based support services and knowledge base
Net.Cover support plans to suit your business
| Best Value | |||
Net.Cover support plans to suit your business | Preferred Hardware and software issue support with telephone access | Advanced Preferred + NBD h/w replacement and configuration assistance | Elite Advanced + direct account management for rapid issue resolution |
|---|---|---|---|
Allied Telesis offers a web-based, online support service, available 24 hours a day, seven days a week. Using your personalized account, you can raise and track the status of your technical support incidents. |  | | |
Net.Cover clients are registered on the Allied Telesis Support Portal and have immediate access to the Knowledge Base. | Premium | Premium | Premium |
24x7 online access to software upgrades, updates and bug fixes for all products covered, with supporting documentation. These updates deliver timely features and enhancements to support the changing demands on customer networks. | | | |
Net.Cover clients are guided through the hardware failure analysis procedure for fast fault diagnosis and resolution. Hardware support covers the cost of repair in the event of a hardware failure, preventing unbudgeted expenses. The advanced replacement option minimizes downtime for mission critical applications
| Repair & Return | Advanced Replacement Next Business Day Shipping | Advanced Replacement Next Business Day Shipping |
Customer requests will be prioritized according to the subscribed plan and will be granted live phone access through local toll-free numbers. | Priority | High Priority | Top Priority |
Live support from the Allied Telesis helpdesk, who will guide you step by step through identifying and solving network related issues. Our engineers have expertise in both Allied Telesis products and a wide range of networking technologies. Please check our website for the up-to-date list of support phone numbers for your country. | | | |
Our engineers can assess your hardware and software configuration files. If additional services are required, Allied Telesis Advisory Services are available to provide design consultation, implementation, documentation, and remote or onsite analysis and troubleshooting, which are billed separately. For details and pricing on our Advisory Services, please contact your sales representative. | | | |
Net.Cover Elite clients have direct contact with Allied Telesis account managers and specialists, who assist in the selection of best-fit solutions and technologies and provide support for speedy problem resolution. | |
Available for one-, three-, and five-year terms, Net.Cover enhances our standard warranty to safeguard your network and simplify your maintenance expenditure.
We need flexible products, fast response, and the very best technical support—and this is exactly what we get from Allied Telesis.
Consultant
Epsilon Design Consultancy
Register Your Products For Net.Cover
For maximum uptime and quick troubleshooting, register your products to access our support services that will help you keep your network running smoothly.