Net.Cover

Support Plans for Business Continuity

Net.Cover

Net.Cover® provides dedicated and comprehensive support for your network—offering the highest levels of technical support, superior risk mitigation measures and proactive services to ensure high-availability, business continuity, and peace of mind.

Register your coverage

Net.Cover service plans extend from the access edge to the most mission-critical core components. You’ll receive support in areas ranging from standard enterprise connectivity to IP voice, video, security and data delivery.

Our multi-level technical phone support, priority queuing, and advanced product replacement are also available in this comprehensive support program.

What's Included with Net.Cover

Preferred Advanced Elite
The Allied Telesis interactive support network is available 24 hours a day, seven days a week providing a convenient online service portal to submit and track technical support incidents.
  • 24 x 7 x 365 self-service tools
  • Online incident management
  • Access to the Knowledge Base
Net.Cover clients will be registered to the Allied Telesis Support Portal with immediate access to the Knowledge Base.
Allied Telesis Software Support provides online access to software upgrades, updates and bug fixes for all products covered. These updates deliver timely features and enhancements in response to the constant changes that our customers experience in their networking environments.
  • 24 x 7 software access
  • Software updates and upgrades
  • Release notes and documentation
Providing hardware troubleshooting and fault diagnosis. Allied Telesis hardware support will cover the cost of repairs in the event of a hardware failure, preventing any unforeseen expenses. The Advanced Hardware Replacement option ensures a minimum of network downtime for mission critical applications. Clients without a valid Net.Cover maintenance plan will receive instructions for basic hardware troubleshooting while Net.Cover clients will be guided through the failure analysis procedure for fast diagnosis and resolution.
  • Hardware repair and return
  • Next business day shipment for advanced hardware replacement
  • Hardware failure diagnosis
Net.Cover client's requests will be prioritized according to the subscribed plan and will be granted live phone access through local toll-free numbers.
Subscribing to a Net.Cover plan, whether Elite, Advanced or Preferred, will entitle you to receive live support from the Allied Telesis Helpdesk, who will guide you step by step for identifying and solving network related issues. Allied Telesis Helpdesk is staffed by engineers with expertise, in both Allied Telesis products and a wide range of networking technologies. Coverage times subject to regional variations.

* Please refer to your regional Net.Cover datasheet for service level details.

Have your supported device's configurations verified and assessed by our networking specialists who will suggest improvements, corrections and optimizations for achieving the best performance out of your Allied Telesis network.

*Offered in EMEA, North America & Central & South America only.

Elite clients will be in direct touch with Allied Telesis account managers and specialists who will assist in the selection of solutions and technologies that best fit their business needs and will guide customers through the support organization for faster problem resolution.

*Offered in EMEA, North America & Central & South America only.

Net.Cover Plan Options

Elite

  • Online Services
  • Knowledge Base
  • Software Updates
  • Hardware Support

    Advanced replacement, next day business shipping

    Advanced Replacement
    Next Business Day Shipping

  • Priority Queue
  • Telephone Support *
  • Configuration Assessment *
  • Direct Account Support *

Advanced

  • Online Services
  • Knowledge Base
  • Software Updates
  • Hardware Support
  • Priority Queue
  • Telephone Support *
  • Configuration Assessment *

Preferred

  • Online Services
  • Knowledge Base
  • Software Updates
  • Hardware Support
  • Priority Queue
  • Telephone Support *

* Indicates more information is available in the datasheet.

Register Your Net.Cover

For maximum uptime and quick troubleshooting to keep your network up and running without interruption.