Net.Cover provides dedicated and comprehensive support for your network. You get the highest levels of technical support, superior risk mitigation measures and proactive services to ensure high-availability, business continuity, and peace of mind. It is available at any time to purchase on Allied Telesis products (some conditions may apply).

Multi-level technical phone support, priority queuing, and advanced product replacement are available in this comprehensive support program. These services are designed to support maximum uptime and ease troubleshooting of vital network hardware and software issues. This broad selection of support options extends from the access edge to the most mission-critical core components and supports applications ranging from standard enterprise connectivity to IP voice, video, security and data delivery.

  Net.Cover
  Warranty* Preferred Advanced Elite
Online services
Knowledge base Basic Premium Premium Premium
Software updates 90 days
Hardware support Repair & return Repair & return
Free shipping
Advanced replacement
Next Day shipping
Advanced replacement
Next Day shipping
Priority queue Preferred First Top
Support portal
TAC** live support Business hours 24 x 5 24 x 7
Configuration
assessment
Direct account support
  • * For up to date warranty conditions please visit our Warranty page.
  • ** TAC is Allied Telesis Technical Assistance Center.

Direct Account Support

Elite Clients will be in direct touch with Allied Telesis account managers and specialists who will assist in the selection of solutions and technologies that best fit their business needs and will guide through the support organization for faster problem resolution.

Configuration Assessment

Have your supported device's configurations verified and assessed by our TAC specialists who will suggest improvements, corrections and optimizations for achieving the best performance out of your Allied Telesis network.

TAC Live Support

Subscribing to a Net.Cover plan, whether Elite, Advanced or Preferred, will entitle you to receive live support from Allied Telesis TAC specialists who will guide you step by step for identifying and solving network related issues. Net.Cover Client's requests will be prioritized according to the subscribed plan and will be granted live phone access through local toll free numbers. Please check our website for the up to date list of phone numbers for your country.

Allied Telesis TAC is staffed by engineers with expertise, in both Allied Telesis products and a wide range of networking technologies.

  • Phone, email, Web
  • Configuration assessment
  • Root cause troubleshooting
  • Priority access
  • Escalation management

Hardware Support

Providing hardware troubleshooting and fault diagnosis. Allied Telesis hardware support will cover the cost of repairs in the event of a hardware failure, preventing any unforeseen expenses. The Advanced Hardware Replacement option ensures a minimum of network downtime for mission critical applications. Clients without a valid Net.Cover maintenance plan will receive instructions for basic hardware troubleshooting while Net.Cover Clients will be guided through the failure analysis procedure for fast diagnosis and resolution.

  • Hardware repair and return
  • Next Business day advanced hardware replacement
  • Hardware failure diagnosis

Support Portal

Net.Cover Clients will be registered to the Allied Telesis Support Portal with access to the premium section of the Knowledge Base as well as tools for faster and easier management of their maintenance contracts.

Software Support

Allied Telesis Software Support provides online access to software upgrades, updates and bug fixes for all products covered. These updates deliver timely features and enhancements in response to the constant changes that our customers experience in their networking environments.

  • 24 x 7 software access
  • Software updates and upgrades
  • Release notes and documentation

Online Services

The Allied Telesis interactive support and information network is available 24 hours a day, seven days a week providing convenient, immediate access to a wealth of information and an online service portal to submit and track technical support incidents.

  • 24 x 7 x 365 self-service tools
  • Online incident management
  • Access to the Knowledge Base
Product Series Manufacturer's HW Warranty 1 SW Release 3
Router
AT-AR2010V/AT-AR2050V 5 years 2 year 4
AT-AR3050S/AT-AR4050S 5 years 2 year 4
AT-AR415S/AT-AR750S 5 years 2 year 4
Switch
AT-SBx8100 Series 90 days 90 days
AT-SBx908 Series 90 days 90 days
AT-SBx908GEN2 Series 90 days 90 days
AT-x930 Series 90 days 90 days
AT-x900 Series 90 days 90 days
AT-DC2552XS 90 days 90 days
AT-x610 Series 90 days 90 days
AT-x600 Series 90 days 90 days
AT-x550 Series 2 + 3 years 5 90 days
AT-x510 Series 2 2 + 3 years 5 90 days
AT-x510L Series 2 + 3 years 5 90 days
AT-IX5-28GPX 2 2 + 3 years 5 90 days
AT-x230 Series 2 + 3 years 5 90 days
AT-x310 Series 2 + 3 years 5 90 days
CentreCom XS900MX Series 5 years 2 year 4
CentreCom GS900MX/MPX Series 5 years 2 year 4
CentreCom GS980M Series 5 years 2 year 4
CentreCom GS970M Series 5 years 2 year 4
CentreCom FS980M Series 5 years 2 year 4
CentreCom FS970M Series 5 years 2 year 4
CentreCom GS950 Series 5 years 2 year 4
CentreCom GS910 Series 5 years 2 year 4
CentreCom FS750 Series 5 years 2 year 4
CentreCom FS700 Series 5 years 2 year 4
Wireless
AT-TQ Series 5 years 2 year 4
AT-MWS 5 years 2 year 4
IE Series
IE200 Series, 300 Series 5 years 2 year 4
IE300 Series 5 years 2 year 4
CentreCom IA Series 5 years 2 year 4
IFS Series 5 years 2 year 4
NSP/ISP Series
SBx3100 Chassis 2 5 Years 90 Days
SBx3100 Cards 2 years 90 Days
IMG 2400 Series 2 years 90 Days
IMG 2500 Series 90 Days 90 Days
IMG 1400 Series 2 years 90 Days
IMG 1500 Series 2 years 90 Days
Networks Adapters
AT-27M2 Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-2711 Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-2712 Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-2814/AT-2874 Lifetime Warranty (2 Years Fan & PSU) N/A
AT-29M2 Series Lifetime Warranty (2 Years Fan & PSU) N/A
AAT-2912 Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-2914 Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-2916/AT-2931 Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-2972 Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-ANC10S/2 Lifetime Warranty (2 Years Fan & PSU) N/A
Media Converters
Converteon Series Lifetime Warranty (2 Years Fan & PSU) As long as owned 6
AT-DMCxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-FSxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-GSxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-IMCxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-MCxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-MCFxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-MCRxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-MMCxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
AT-PCxxx Series Lifetime Warranty (2 Years Fan & PSU) N/A
Pluggable Modules
AT-QSFP Series 2 years N/A
AT-SP10 Series 2 years N/A
AT-SPBD Series 2 years N/A
AT-SPEX 2 years N/A
AT-SPFX Series 2 years N/A
AT-SPLX Series 2 years N/A
AT-SPSX Series 2 years N/A
AT-SPTX 2 years N/A
AT-SP10T 2 years N/A

Notes:

1Start date is HW shipment date from ATI (Grace Period - 90 days)

2HW warranty for Removable FAN and PWR module is 90 days

3SW Warranty is 90days from the date of purchase. End customers are entitled to download the latest available SW releases for the periods shown in this table, starting from HW shipment date from ATI (Grace Period - 90 days)

4Customer can get FW for free by registering and opening a ticket at the AT Support Portal

5Five (5) year warranties shall be deemed to be effective if the customer registers the product with Allied Telesis within 30 days (the Registration Period) of purchasing the product. Registration shall take place via the Allied Telesis website. Allied Telesis, Inc. shall warrant non-registered products for a period of two (2) years only.

6Customer can download FW for free by registering for Guest account at Allied Telesis download Center.

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