Allied Telesis Receives Superior Level of Support for Next-Generation Networks from IBM

CHIASSO, Switzerland, January 10, 2011 - Allied Telesis has entered into an agreement with IBM (NYSE: IBM) for global support and maintenance services for the complete range of Allied Telesis products and next-generation solutions. Allied Telesis customers will now receive consistently high levels of service and support, 24 hours per day, 365 days per year, ranging from telephone to on-site support.

This is in response to growing demand both from international organizations for consistent and high levels of service anywhere in the world, and also from regional organizations requiring 24-hour support. The service is also expected to enhance Allied Telesis' value offering for large corporate customers.

"Our customer base has migrated over the last few years with the launch of a number of high-functionality products, and as we have evolved from a product to a solution provider," said Takayoshi Oshima, CEO and president, Allied Telesis Group. "Our customers today expect 24-hour service and support, which the agreement with IBM now allows us to provide." The support scheme is currently being rolled out across Europe, with IBM Germany, Italy, Spain, France and UK already operational. The support contains call entry in all specific languages up to 24 hours a day, seven days per week, addressing technical problem solutions on the phone (if possible) and on-site. Service levels for on-site service are provided within a four hour response time.

Allied Telesis has worked together with IBM in maintenance services since 2007, focusing on equipment targeting Internet Protocol Television (IPTV) system applications for telecommunications companies and network service providers worldwide.