View Clients

Operation Reference > Floor Map > View Clients

This section explains how to view clients connecting to APs on a Floor Map.

View Wireless Clients on Floor Map

Select "Wireless Monitoring" > "Floor Map" from the AWC Plug-in menu.
Mouse over a floor map panel.
Click the "View Details>>" button on the floor map panel.
The Wireless Status View of the map will be shown in the Content section.
Select "Wireless Client View" from the View Selection dropdown menu at the top right of the screen.
The Wireless Client View of the map will be shown in the Content section.
- The numbers of associated/disassociated/failed clients will be shown under each AP icon on the map.
- The MAC and IP addresses of all the associated/disassociated/failed clients on the map will be shown in the client list at the right side of the Content section.
- When you select checkboxes in the list, icons and MAC addresses of the selected clients will be shown on the map beside the APs they are connecting to.
- By clicking "Detail" button on the list, you can open "Wireless Client Detail" screen in a new tab or window of the web brouser.
- When you click an AP icon, only clients currently associated, recently disassociated, or recently failed to association to the selected AP will be shown in the client list.
Also, if the History Data Retention Period of Location Estimation function is set effectively on the System Setting screen, the location of wireless clients connected to a channel blanket will be displayed on the floor map, reflecting the coordinates on the map.
For more detail, refer to Client Location Estimation View in Screen Reference > Wireless Monitoring > Floor Map.

View Wireless Client History on Floor Map

By checking "Show Client History", you can view only clients which had associated, disassociated, or failed to association to the APs on the floor map during the specified time period.

Note
The Client History feature supports TQ series only. A warning message will appear beside the "History View" checkbox if you select the checkbox while the map has APs that are not supported by the feature.

Note
In order to use the "Wireless Client History View" feature, you have to configure how long the client history will be held for in the System Configuration page's "History Data Retention Period Setting" > "Wireless Client" section.

Note
To see the Client Location Estimation History, configure the History Data Retention Period for Location Estimation on the System Setting screen first.

Note
The Location Estimation function will be supported with TQ6602 GEN2, TQ6702 GEN2 firmware version 8.0.3-0.x or later; or with TQ5403, TQ5403e firmware version 6.0.1-1.x or later.

Select "Wireless Monitoring" > "Floor Map" from the AWC Plug-in menu.
Mouse over a floor map panel.
Click the "View Details>>" button on the floor map panel.
The Wireless Status View of the map will be shown in the Content section.
Select "Wireless Client View" from the View Selection dropdown menu at the top right of the screen.
Wireless clients on the map will be displayed in the Content section.
Check "History View" in the client list shown in the Content section.
Client history for the floor map will be displayed in the Content section.

On the wireless client list in the Content section, you can see the MAC Addresses and hop counts of the wireless clients that have associated to the APs during the past 24 hours.
If there are logs of wireless clients disassociating or failing to associate, the number of disassociation/failure to association logs is displayed next to the number of hops.
The movement that the hop count differs depend on whether the Location Estimation function is available on the client.
- When the Location Estimation is not available:
  The hop count refers to the number of times the client's roaming occured among the APs.
- When the Location Estimation is available:
  The hop count refers to the number of detected movement of locations where the client is being estimated.
To filter the clients by time period, specify a start and/or end date/time in the client list.
You can specify the date/time using the calendar that appears when you click a date/time field.
To limit the number of hop counts to show on the map, enter a limit in "Maximum Trace Count".
If each client has many hop records within the specified period, it will display the latest hop history limited to the number specified here.
Clicking the "Search" button filters the clients shown in the list by the specifed time period.
When you check a client in the list, the icons and MAC addresses of client are shown near the AP to which the client associated or tried to associate.
If the selected client roamed mutiple times between the APs on the map during the specifed time period, its most recent position will be shown by the client icon. Earlier positions will be shown by circles. The client's roaming trace will be also depicted by a broken line.
You can also see when the client was connected to the AP at the position by clicking a client icon or circles.
If there is a disassociation or association failure log, a red X will appear above the icon and clicking on it will display the "Wireless Client Log Detail" screen.

Note
The position of the icon does not represent the exact location of the client at the time. Icons are placed so they do not overlap with other icons in the history.

If the Location Estimation function is enabled and the client is associated to a channel blanket, the path of the estimated location can be displayed graphically.
For more detail, refer to "Client Location Estimation View" in "Floor Map Detail [Wireless Client View]" below Floor Map menu.

View Wireless Client Detail

The "Wireless Client Details" screen displays information of wireless clients that have associated with or failed to associate with the managed AP.

The page can be accessed by the following methods:

"Detail" button in the wireless client list on Floor Map Detail [Wireless Client View] screen
"Detail" button in the "Client Definition" list on Floor Map Detail [Wireless Client View] screen
"Detail" button in the wireless client list on Wireless AP Status Detail screen

C613-04206-00 Rev A

10 Nov 2025 11:49